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Returning Items

Customers have the right to have a refund for an item of any price if the item is damaged or faulty. Refunds will be issued so long as the customer is able to return the item, along with a valid receipt.

Customers have the right to request a refund or cancellation for any item of £42 or more within 14 days of receiving the item, so long as a valid receipt is provided. A refund will be issued upon the INCOSE UK Secretariat receiving the item via post or courier.

Postage will be at the cost of the customer.

Refund Form

To request a refund, please download the INCOSE UK Refund Form, complete it and return along with a valid receipt and the item to the address below.

Returns Address

  • The Dyers Building
  • 21 Silver Street
  • Ilminster
  • Somerset
  • TA19 0DH
  • United Kingdom